Performance Solutions by Design

We work across all industries to include Automotive, Financial and Legal Services, Healthcare, Hospitality, Retail, and much more. It would be our pleasure to work with your organization and we look forward to speaking with you soon!


Theo Gilbert-Jamison is Chief Executive Officer of Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries create and sustain a culture of service excellence.  She is also author of several popular leadership books to include The Six Principles of Service Excellence (published in 2005), The Leadership Book of Numbers, Volume 1 (published in 2008), and Volume 2 (published in 2012).

Prior to launching Performance Solutions by Design in 2003, Theo was Vice President of Training & Organizational Effectiveness with The Ritz-Carlton Hotel Company where she enjoyed a successful 17 year career.  Theo was also a key contributor, instrumental in implementing and sustaining quality processes and systems companywide that led to The Ritz-Carlton Hotel Company’s unprecedented Malcolm Baldrige National Quality Awards in 1992 and 1999.

Today, she works closely with diverse leadership groups and organizations, ranging from automotive, legal and financial services, to education, hospitality, healthcare, and retail.


  • Launched in 2003, and headquartered outside of Atlanta, Georgia, we are the leading provider of Service Excellence Consulting, Workshops, Training Tools & Resources, and Processes.