Need a Speaker for Your Next Event?

Theo Gilbert-Jamison is considered a leading expert, strategist and keynote speaker on the topics of Service Excellence, Accountability, and Leadership Effectiveness.  She is also the author of several leadership books.  To book her for a speaking engagement, send inquiries to info@psbydesign.com or call at (404) 492-7966.

Recent Topics

The Six Principles of Service Excellence.
The Role of Senior Leadership in Creating & Sustaining a Culture of Service Excellence.
Raising the Bar to Drive Excellence.
Fostering a Culture of Accountability – Helping Your Team Excel.
Staying on Track with Service Excellence – Beyond Classroom Training.
Creating & Sustaining a Culture of Service Excellence in Healthcare.
The Art of Listening & Service Recovery.
Providing Service Excellence to Internal Customers.
Is There Purpose in Your Work?  Balancing the Function of your Work with Purpose.
The Language of Service Excellence: Key Words & Phrases that Create Customer Delight.
Building the Next Generation of Leaders (Talent Management & Retention).
The Six Principles of Project Management.
The Cost of Ineffective Leadership and How to Overcome It.
Growing Your Business Acumen: Five Key Components.