Who claims it’s premature to delve into futuristic strategizing? Here’s a bold proposition: Why not designate 2024 as the year to excel in customer experience training? Provide your team with an enticing prospect! Plan Now for 2024: Mastering Customer Experience Training The opportune moment has arrived to infuse some enchantment into your team’s customer experience
In my leadership and executive coaching practice what I find is that many leaders struggle with developing Executive Presence. Mainly because many of them lack clarity surrounding exactly what it is. So allow me to define! You see, Executive Presence is the ability to project confidence, competence, and authority, while also being approachable and relatable.
What is your team doing to “RAISE THE BAR†and Elevate the Customer Experience from Average to Extraordinary? It’s common knowledge, when leaders and employees are aligned with a common purpose of creating “memorable†customer experiences, the success they can achieve is unthinkable. In this fast-paced, highly interactive session, we’ll discuss: ·The Definition of an
Transitioning from being a buddy to a boss is an essential step for anyone taking on a management role. It requires a significant shift in mindset, as well as the development of new skills and behaviors that are necessary for successful leadership. The importance of making this transition effectively cannot be overstated. Failure to do
The Transformative Power of Leadership in Elevating Customer Experience from Average to Extraordinary Levels In today’s highly competitive business landscape, customer experience has emerged as a critical differentiator for companies seeking to thrive and grow. While many businesses strive to deliver satisfactory customer experiences, it is the exceptional leaders who possess the vision, skills, and
Is it just me? Or does it seem like people are angrier and angrier? Well, how much of that could be solved by simply “killing people with kindness”? Maybe not 100%. But I have a strong suspicion that if we were more caring, compassionate, and kind to one another for most people it would be almost impossible to continue to be rude, condescending, and disrespectful.
Did you know… 73% of customers become LOYAL based on great service and friendly employees. And, something as simple as a warm and friendly GREETING could be the start of a long-lasting, profitable customer experience. Have you ever walked into a room, office, or business establishment, and in a friendly… enthusiastic manner belted out “Good
Did you know… Feeling appreciated is the #1 reason customers switch away from products and services. Hi, I’m Theo Gilbert-Jamison, with Performance Solutions by Design… and I’d like to take a moment to focus on THE VALUE OF A SMILE. Now, you may be asking… Theo, why on earth… are you focusing on this? Well,
Dealing with rude customers can be a tremendous challenge, especially for employees in the service industry. While some customers may have legitimate complaints, others may be impolite, disrespectful, condescending, or downright abusive toward staff. And when employees work in environments where this is constant, it can significantly impact their mental health. KEY STATISTICS – A
Improving the employee experience is crucial for any organization looking to attract and retain top talent. Why? Because positive employee experiences can often lead to increased productivity, higher employee engagement, and improved customer satisfaction. Also, employees are 87% less likely to quit their job if they are FULLY ENGAGED in the workplace. With this in
Did you know… 85% of employees believe that effectively holding team members accountable is one of the most important skills leaders must possess. So, why is creating a culture of accountability so important? Well, there are five important reasons to consider… 1 – Achieving Organizational Goals – When you create a culture of accountability, employees
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