Course Catalog

Performance Solutions by Design is the leading provider of Service Excellence Consulting, Training, Tools, and Resources.  We work across all industries to include Automotive, Financial and Legal Services, Healthcare, Hospitality, and much more.

Our Course Catalog is updated regularly with the latest Service Excellence Books, Workshops, Tools and Resources.  So, contact us today by email ( to request a copy of the latest issue which not only provides in-depth course outlines for our workshops, but it also outlines details on our most popular supporting tools and processes, like our

Organizational Alignment Resource Guide.

Service Excellence Sustainability Toolkit.

Service Excellence Observational Audits.

Huddle Topic Cards.

Service Recovery Resource Tips (Cards).

Employee Empowerment Tips (Cards).

The Six Principles of Service Excellence Workbook.