What is Performance Solutions by Design?

Performance Solutions by Design is a consulting firm that specializes in helping organizations achieve and sustain a culture of Service Excellence. This means we offer our clients an innovative and comprehensive approach to elevating customer loyalty and bottom-line results through 100% employee engagement.


What are The Six Principles of Service Excellence?

First and foremost, The Six Principles of Service Excellence are at the core of everything we do. It is a step-by-step process to help organizations create and sustain a culture of Service Excellence, and includes: Principle 1 – Vision and Mission; Principle 2 – Business Objectives; Principle 3 – Service Standards; Principle 4 – Intervention and Execution Strategy; Principle 5 – Organizational Alignment; and Principle 6 – Measurement and Leadership Accountability.


What does the term “Creating a Culture of Service Excellence” mean?

We help organizations create a Culture of Service Excellence by implementing our Six Principles. It simply means to create a work environment where trust, teamwork, high value on employee empowerment, uncompromising consistency in products and service, high value on customer loyalty, intense emphasis on quality, and focus on proper problem resolution exist and are woven into every aspect of the organization every day: to create a win-win for the customer and the company.


What would be a benefit to an organization using Performance Solutions by Design?

There are four direct benefits: (1) our expertise and comprehensive process, i.e., The Six Principles of Service Excellence; (2) the expedience with which we can develop and effectively implement your service excellence initiative; (3) our development of a sound execution strategy that is tailored to the uniqueness of your organization; (4) our dedication and commitment to seeing your initiative through to completion.