Role of Leadership Workshop

Creating a culture of service excellence is a journey, not a destination. This workshop is based on our popular book, The Six Principles of Service Excellence, and reveals in a unique learning experience those common gaps that prevent most organizations and leaders from optimizing employee performance to enhance customer loyalty and bottom-line results.

This full-day session is facilitated by our team of experts, and participants walk away with a sound strategy for creating and sustaining a culture of service excellence within your team.

Topics Covered

The 3 Dangers that Impede Excellence
The Roadmap to Service, Performance, and Operational Excellence
Balancing Leadership Function with Purpose
The Six Principles of Service Excellence
Service Excellence Mini-Gap Analysis
Personal Action Plan to Create and Sustain a Culture of Service Excellence

This program can be customized for your organization.  A detailed agenda is available upon request

Target Audience Senior Leadership, Department Heads, Supervisor, and High Potential Employees.

This is the best training I have attended in a long time. My expectations were exceeded, and I am walking away with a number of strategies and ideas that I can immediately implement with my team.Operations Manager, Luxury Retailer