Role of Leadership Workshop
Creating a culture of service excellence is a journey, not a destination. This workshop is based on our popular book, The Six Principles of Service Excellence, and reveals in a unique learning experience those common gaps that prevent most organizations and leaders from optimizing employee performance to enhance customer loyalty and bottom-line results.
This full-day session is facilitated by our team of experts, and participants walk away with a sound strategy for creating and sustaining a culture of service excellence within your team.
The 3 Dangers that Impede Excellence
The Roadmap to Service, Performance, and Operational Excellence
Balancing Leadership Function with Purpose
The Six Principles of Service Excellence
Service Excellence Mini-Gap Analysis
Personal Action Plan to Create and Sustain a Culture of Service Excellence
This program can be customized for your organization. A detailed agenda is available upon request firstname.lastname@example.org
Target Audience Senior Leadership, Department Heads, Supervisor, and High Potential Employees.