Raising the Bar Workshop

If you are interested in “Raising the Bar” in customer service to positively impact your customer experience and customer satisfaction results – this program is a great start.

This half-day workshop can be facilitated by our Learning and Development professionals at your site – or we can train your in-house team to deliver the program.  Participants walk away with a solid definition of what Service Excellence should look, sound, and feel like for your customer – and a Self-Accountability Action Plan for creating and sustaining a culture of service excellence.

Topics Covered

Defining Service Excellence
Key Drivers of Customer Loyalty
11 Simple Ways to Create Customer Loyalty & Delight
Balancing the Function of Your Work with Purpose
Overcoming Barriers to Providing Exceptional Service
Applying What You Have Learned

This program can be customized for your organization.  A detailed agenda is available upon request info@psbydesign.com

Target Audience Frontline, Administrative and Support Staff; Managers and Supervisors

I really enjoyed the class - thank you for bringing this to our organization. I gain more insight on areas of deficiencies where I can professionally grow.Front Desk Receptionist, Chamber of Commerce