Raising the Bar Workshop
If you are interested in “Raising the Bar” in customer service to positively impact your customer experience and customer satisfaction results – this program is a great start.
This half-day workshop can be facilitated by our Learning and Development professionals at your site – or we can train your in-house team to deliver the program. Participants walk away with a solid definition of what Service Excellence should look, sound, and feel like for your customer – and a Self-Accountability Action Plan for creating and sustaining a culture of service excellence.
Defining Service Excellence
Key Drivers of Customer Loyalty
11 Simple Ways to Create Customer Loyalty & Delight
Balancing the Function of Your Work with Purpose
Overcoming Barriers to Providing Exceptional Service
Applying What You Have Learned
This program can be customized for your organization. A detailed agenda is available upon request email@example.com
Target Audience Frontline, Administrative and Support Staff; Managers and Supervisors